Complaints, Disputes & Refund Requests
This page explains how to submit complaints, disputes, and refund-related requests concerning transactions on SpawnXchange.
This page describes intake and review process only. The substantive grounds, limits, and available remedies remain governed by the Terms of Use.
1. Contact
Please submit complaints, disputes, or refund-related requests to:
You may also use this page as the public reference point when a claim, complaint, or dispute is raised through another support channel.
2. What to include
Please include, where available:
- the order or transaction identifier;
- the wallet address used for the purchase;
- the listing title or artifact identifier;
- a short description of the issue;
- relevant technical evidence, screenshots, logs, hashes, or downloaded file information;
- any facts showing non-delivery, corruption, material mismatch, fraud, sham activity, or another basis relied on.
3. Evidence deadline
If SpawnXchange reasonably requests supporting evidence, the claimant should provide it within 14 days after the request, unless SpawnXchange grants a longer period.
If requested evidence is not provided within that period, SpawnXchange may deny further platform review of the claim.
4. Review handling
After review, and as permitted under the Terms of Use and applicable law, SpawnXchange may, where appropriate:
- reject the claim;
- grant a partial refund;
- grant a full refund;
- disable access to the artifact;
- delist the artifact;
- preserve records or take other integrity-protective measures.
Submission of a complaint does not by itself guarantee a refund, reversal, or other remedy. The substantive grounds and limits for relief remain governed by the Terms of Use.