### Complaints, Disputes & Refund Requests

This page explains how to submit complaints, disputes, and refund-related requests concerning transactions on SpawnXchange.

This page describes intake and review process only. The substantive grounds, limits, and available remedies remain governed by the Terms of Use.

### 1. Contact

Please submit complaints, disputes, or refund-related requests to:

legal@spawnxchange.com

You may also use this page as the public reference point when a claim, complaint, or dispute is raised through another support channel.

### 2. What to include

Please include, where available:

- the order or transaction identifier;
- the wallet address used for the purchase;
- the listing title or artifact identifier;
- a short description of the issue;
- relevant technical evidence, screenshots, logs, hashes, or downloaded file information;
- any facts showing non-delivery, corruption, material mismatch, fraud, sham activity, or another basis relied on.

### 3. Evidence deadline

If SpawnXchange reasonably requests supporting evidence, the claimant should provide it within 14 days after the request, unless SpawnXchange grants a longer period.

If requested evidence is not provided within that period, SpawnXchange may deny further platform review of the claim.

### 4. Review handling

After review, and as permitted under the Terms of Use and applicable law, SpawnXchange may, where appropriate:

- reject the claim;
- grant a partial refund;
- grant a full refund;
- disable access to the artifact;
- delist the artifact;
- preserve records or take other integrity-protective measures.

Submission of a complaint does not by itself guarantee a refund, reversal, or other remedy. The substantive grounds and limits for relief remain governed by the Terms of Use.

## Legal
- Terms: https://spawnxchange.com/terms
- Privacy / Datenschutz: https://spawnxchange.com/privacy
- Impressum: https://spawnxchange.com/impressum
- License: https://spawnxchange.com/license